BOOKING AND RENTAL PROCESS:
Can I rent a bike if I do not have a credit card?
Yes, you can. A security deposit will be required (the quantity may vary according to the type of bicycle). Please, consider that it is not possible to book in advance with no credit card.
How long in advanced can I make a reservation?
You are more than welcome to make a reservation as soon as you know your travel dates so you ensure availability although please consider that, as we change models every year, the reserved model could be replaced for a new one with similar specifications. In any case, we will always update your booking to a model with the same specifications or better ones than the previosly reserved bike.
If I have a booking on my name, can another person collect the bike on my behalf?
Yes, it is possible if you let us know in advance by email. The person collecting the bike must bring his/her ID/Passport and credit card Vïsa/Mastercard. He/she will be responsible for the rental equipment and he/she will make the payment of the due amount on collection.
What size should I choose?
In the link 'Geometry' on the model you are interested in, you will find the geometry that you can compare with your own bike at home.
Is the rental for 1 day counted 24 hours?
1 day rental is counted 24h only in the city models (city, comfort and kids bikes). In the rest of models (trekking, ebikes and racing bikes) the day counts from the morning (shop opening time) until the afternoon (shop closing time).
Do you offer rentals of less than 1 day?
No, unfortunately not. Our minimum rental is 1 day. In any case, we offer competitive daily prices on every model advertised.
Do you offer transport service?
No, we do not offer bicycle transport service so it is only possible to collect and return the bikes at our shops in Palma center.
No, it is only possible to collect and return the bikes when the shop is open.
If I want to start cycling earlier than your shop opening time, can I pick up my racing bike the previous night?
Yes! It is possible according to availability. Please, consider that this service has an extra charge of 6€/bike.
Can I rent a bike for any sort of amateur or professional competition?
No, the rental bikes are meant to be used for training and cycle tourism purposes. Professional use of the rental bikes may carry penalties or extra costs.
Do you offer insurance for the bikes?
No, we do not offer theft or damage insurance in any of our bikes. We recommend you to check either with your travel insurance or credit card insurance to learn more about their conditions.
Is there any other charges that I should consider?
In very exceptional cases (as for example, dirty bikes), we can charge 10€ when the bike is returned full of mud, dust or rusty (which is not common!).
When loosing the key of the lock provided with the bike (in models where it is included), there is a charge of 10€ for the keycut.
Also, when having a flat tire and/or using the inner tube provided in the repair kit, there is a charge of 5€ per tube (when the client replaces the repair kit's tube for a new one of his own, there will not be any extras).
Is it possible to transport the bike in the bus/train/taxi?
It is possible to transport the bikes either in taxi (please order a big taxi accordingly) or train (from Palma to Sa Pobla, Inca or Manacor) although unfortunately it is not possible to transport bikes neither in the train of Soller nor buses.
Yes! We include high security locks for free in urban models, hardtrail mtb and hybrids. In road bikes, we strongly recommend not to leave the bicycles unattended and not to lock it and be away from it. Locks are not provided and they are not allowed to be used on this bikes for security reasons and in order to avoid carbon frame damages.
What equipment is provided with the bikes?
We provide a puncture repair kit (air pump, two tyre levers and spare inner tube) and bottle cage in all the sporty models. A fee of 5€ will be charged if using the spare inner tube provided. Speedometer not provided. In all road bikes models we also provide a 4mm allen key for the saddle adjustment and a multitool in the case of disc brakes road bikes.
Can I rent helmet, pedals or any other accessories?
Yes! Helmets and pedals (Shimano SPD, Shimano SPD-SL or Look Keo) can be rented from 3€/day. If you bring your own pedals our staff will install them on the bike(s) for you.
Is it possible to change the crankset, handlebar, cassette or any other component on the bikes?
No, unfortunately it is not possible to change the gear ratio or any of the components of the bikes such as handlebar although we offer a very wide variety of models and sizes so you can choose the most suitable for you!
Is it easy to start cycling from the center of Palma?
Yes! We are located 1 min away from the main cycle track along the cost and all of the bicycle paths are connected. Palma is also a safe small city placed next to flat areas and famous hills of the island of Majorca. In addition, this town is a wonderful place to enjoy after cycling with an incredible legacy of culture and history and full of gastronomy offers and nightlife! Easy routes to technical off-road tracks and even road cycling it is possible to do from the center of Palma.
How can I find some routes for bicycles?
Here you can check some recommendations for cycling routes. In addition, we also sell a professional cycling map (10€) with all the routes for road/mtb bikes all over the island (including different levels of traffic, gradient, altimetry, etc.).
Can I park somewhere nearby your shops?
As our shops are located in the very city center, parking is possible in the underground parking 'Parc de la Mar' just in front of the Cathedral and just 2 min away from us, the one in 'Plaça Major' or the one in 'Passeig de Mallorca'. Please consider that we are in a residencial area so access by car is not allowed and only possible with previous authorization.
Yes! We have a left luggage service in Palma free of charge when you rent a bike with us. This left luggage facility is available exclusively for our customers.
Yes! Appart from the equipment that we include when renting a bicycle with us, we have a good stock of spare parts and accessories including brands such as Continental, Shimano, Look, Sram, Zefal, Garmin, Michelin, Schwalbe, Cateye, Sigma, Var, Tacx, Selle Italia, Thule among others).
Do you offer bicycle workshop and bike repair service in Palma?
Yes! We do offer bicycle workshop (click here for more info about services and prices). As our main activity is bicycle rental, we normally do the repairs on the day so we keep more space for rental bikes at our shop #1. Please notice that our mechanics will inform you the exact time your bike will be ready. If you do not collect it on that day, a parking fee of 3€/day will be charged for every day we store your bike at our shop so do not forget to collect it on time!
Yes! We offer children bikes for kids between 1 m and 1,50 m as well as child seats (max. weight of 22 kg) and baby trailers (suitable for 1 or 2 kids, max. height 111cm and max. load including cargo and passengers 45kg). The helmets are provided for free for children up to 16 years old as its use is compulsory for them. We work with top brands in the market as Hamax and Thule.
Do you sell second-hand bicycles after the season?
We normally start selling our second hand bicycles in our Palma bike shops after summer (this may vary). In any case, all our second-hand fleet of bikes that are for sale in our shops in Palma are published here.