NANO bicycles® - FAQ's 


*Booking and rental process:

What do I need to rent a bike?

ID or passport and a valid credit card (Visa or Mastercard only). Amex not accepted. Maestro, Electron, pre-paid or debit cards are not valid. 

Please notice that a valid credit card (Visa/Mastercard) is always required to rent a bike, even with a pre-paid reservation. In addition, a security deposit may be blocked on that card for security.

 

Can I rent a bike if I do not have a credit card?

Yes, you can. A security deposit will be required (the quantity may vary according to the type of bicycle). Please, consider that it is not possible to book in advance with no credit card.

 

How do I make a reservation?

In order to make a reservation, please click here. You can choose the rental period and see the stock available (please notice that it is not allowed to make reservations for 1-day rental). A 20% of the booking total will be charged in order to secure the booking (please notice this deposit is non-refundable in case of cancellation). To pick up the bike you need to bring your Id/Passport and a valid credit card Visa/Mastercard.


Can I modify or cancel my booking? 

Yes, you can cancel your booking by contacting us by email. Please notice that there is a penalty fee of 20% of the booking cost (check cancellation policiehere) so please make sure you choose the right dates and bikes. You will find all the technical specifications of the bikes in the bicycle description as well as geometry on every size so you can compare it with your own bike at home. Unfortunately it is not possible to modify an existing booking.

 

How long in advanced can I make a reservation?

You are more than welcome to make a reservation as soon as you know your travel dates so you ensure availability although please consider that, as we change models every year, the reserved model could be replaced for a new one with similar specifications. If that is the case, we will inform you as soon as we receive new models details.


If I have a booking on my name, can another person collect the bike on my behalf?

No, unfortunately not. It is only possible to pick up a bicycle if the booking is under your name. Remember that you will need to show your Passport/ID and Visa/Mastercard credit card in order to collect it. Your signature will also be required on collection.


What size should I choose?

In the link +INFO on the model you are interested in, you will find the geometry that you can compare with your own bike at home.


Do I need to book a bicycle in advance or can I just come to the shop?

We highly recommend to book in advance to ensure availability. In order to make a reservation, click here. For 'city' bicycles or '1-day rentals', please visit the shops as bookings are not accepted.

 

*Rental conditions:

 

Is the rental for 1 day counted 24 hours?

1 day rental is counted 24h only in the urban models (city, comfort, foot-brake and fitness). In the rest of models (mtb, ebikes and racing bikes) the day counts from the morning (shop opening time) until the afternoon (shop closing time).


Do you offer rentals of less than 1 day?

No, unfortunately not. Our minimum rental is 1 day. In any case, we offer competitive daily prices on every model advertised.

Can I store my bike at the shop if I rent it for more than one day? 
Of course! We offer that service (free of charge) to customers who do not have a place to store the bike safely during the night.
Can I rent a bike and pick it up / return it outside your opening times?

No, it is only possible to collect and return the bikes when the shop is open.


If I want to start cycling earlier than your shop opening time, can I pick up my racing bike the previous night?

Yes! It is possible according to availability. Please, consider that this service has an extra charge of 5€/bike.


Can I rent a bike for any sort of amateur or professional competition?

No, the rental bikes are meant to be used for trainning and cycle tourism purporses. Professional use of the rental bikes may carry penalties or extra costs.


Do you offer insurance for the bikes?

No, we do not offer theft or damage insurance in any of our bikes. We recommend you to check either with your travel insurance or credit card insurance to learn more about their conditions.

 

Is there any other charges that I should consider?

In very exceptional cases (as for example, dirty Mtb's), we can charge 10€ when the bike is returned full of mud, dust or rusty (which is not common!).

When loosing the key of the lock provided with the bike (in models where it is included), there is a charge of 10€ for the keycut.

Also, when having a flat tire and/or using the inner tube provided in the repair kit, there is a charge of 5€ per tube (when the client replaces the repair kit's tube for a new one of his own, there will not be any extras).


Is it possible to transport the bike in the bus/train/taxi?

It is possible to transport the bikes either in taxi (please order a big taxi accordingly) or train (from Palma to Sa Pobla, Inca or Manacor) although unfortunately it is not possible to transport bikes neither in the train of Soller nor buses.

*Rental equipment:

Does the rental bikes include lock?

Yes! We include high security locks for free in urban models, hardtrail mtb and hybrids. In road bikes, we strongly recommend not to leave the bicycles unattended and not to lock it and be away from it. Locks are not provided and they are not allowed to be used on this bikes for security reasons and in order to avoid carbon frame damages.


What equipment is provided with the bikes?

We provide a puncture repair kit (air pump, two tyre levers and spare inner tube) in all the sporty models. A fee of 5€ will be charged if using the spare inner tube provided. Speedometer not provided.

 

Can I rent helmet, pedals, shoes or any other accessories? 

Yes! Helmets and pedals can be rented from 2€/day. To check all the accessories we offer, please visit this link.


Is it possible to change the crankset, handlebar, cassette or any other component on the bikes?

No, unfortunately it is not possible to change the gear ratio or any of the component of the bikes although we offer a very wide variety of models and sizes so you can choose the most suitable for you!

*General questions:

Is it easy to start cycling from the center of Palma?

Yes! We are located 1 min away from the main cycle track along the cost and all of the bicycle paths are connected. Palma is also a safe small city placed next to flat areas and famous hills of the island of Majorca. In addition, this town is a wonderful place to enjoy after cycling with an incredible legacy of culture and history and full of gastronomy offers and nightlife! Easy routes to technical off-road tracks and even road cycling it is possible to do from the center of Palma.


How can I find some routes for bicycles?

Here you can check some recommendations for cycling routes. In addition, we also sell a professional cycling map (10€) with all the routes for road/mtb bikes all over the island (including different levels of traffic, %, altimetry, etc.).


Can I park somewhere nearby your shops?

As our shops are located in the very city center, parking is possible in the underground parking 'Parc de la Mar' just in front of the Cathedral and just 2 min away from us, the one in 'Plaça Major' or the one in 'Passeig de Mallorca'. Please consider that we are in a residencial area so access by car is only possible with previous authorization.


Can I leave my luggage at NANO bicycles® shops?

Yes! We have a left luggage service in Palma free of charge when you rent a bike with us. This left luggage facility is available exclusively for our customers.

 

Is it possible to buy accessories or spare parts at NANO bicycles® shops?

Yes! Appart from the equipment that we include when renting a bicycle with us, we have a good stock of spare parts and accessories including brands such as Continental, Shimano, Look, Sram, Zefal, Garmin, Michelin, Schwalbe, Cateye, Sigma, Var, Tacx, Selle Italia, Thule among others).

 

Do you offer children bikes and children accessories?

Yes! We offer children bikes for kids between 1 m and 1,50 m as well as child seats (max. weight of 22 kg) and baby trailers (suitable for 1 or 2 kids, max. height 111cm and max. load including cargo and passengers 45kg). The helmets are provided for free for children up to 16 years old as its use is compulsory for them. We work with top brands in the market as Hamax and Thule.

  

Do you sell second-hand bicycles after the season?

We normally start selling our second hand bicycles in our Palma bike shops after summer (this may vary). In any case, all our second-hand fleet of bikes that are for sale in our shops in Palma are published here.