It is necessary to request for a booking cancellation by email to email@example.com including your full name (same as in the booking) and pick up date. Please notice that a 20% cancellation fee will be applied.
No refunds are possible after the rental begins.
In case of no-show, a penalty fee of 20% will be applied and the bike will be hold only for the first day rental.
If you have added the 'Flexible booking' extra to your reservation, you will not get a refund but a voucher with the deposit amount as credit for your next booking with us.
1. METHOD OF PAYMENT: Cash or credit/debit card when booking/renting and for the total period of the service. For security reasons, NANO bicycles staff can require credit card payment. Pre-paid cards are not accepted, we only accept Visa or Mastercard.
2. DEPOSIT: When renting bikes, the customer will be required to show a credit card Visa or Mastercard physically to NANO bicycles staff together with an identity document such as a passport, driving license or national identity card with the same name as the credit card. Amex cards are not accepted. Maestro, Electron, pre-paid or debit cards are not valid as guarantee so a security deposit will be blocked on them.
Please notice that a valid credit card (Visa/Mastercard) is always required to rent a bike, even with a pre-paid reservation. In addition, a security deposit will be blocked on that card for security when renting the most expensive road bike models.
3. CANCELLATIONS: See above.
4. EARLY RETURN: No refund will be made in case the equipment is returned before the end of the contracted rental time.
5. USE OF THE RENTED EQUIPMENT: Who signs the contract must be over 18 years old and will have responsibility of the rented equipment. The rental equipment can be given only for a personal use and, only under the authorization of NANO bicycles, it can be used for commercial and advertising use.
6. NANO bicycles must authorize the rental and/or extension of the contract and it can deny the rental at any time and under any circumstance.
7. RETURN OF THE EQUIPMENT: The renter will return the equipment and all its accessories at the same NANO bicycles shop where it was rented and in the date and time stipulated. Any alteration of the returned point must be authorized by NANO bicycles, otherwise a penalty fee will be charged to the client. The late return of the rented equipment enables NANO bicycles to charge the customer for the extra time (counted in full days) according to their current rates and to legally require the return of the material and/or to charge penalties. In case the equipment is returned out of NANO bicycles shop opening hours (advised on collection) a penalty will be charged to the client. For the bikes rented with repair kit, the client will be charged 5€ if he/she uses the inner tube provided. The client will be also charged 5€ if one of the wheels has a flat tyre when returning the bike. In case there are another damages, the client will pay the spare parts at market prices.
8. LIABILITY: The liability insurance is included in the rental price of the equipment. The customer is responsible for being insured with adequate coverage against risks that may arise during the rental period. NANO bicycles is not responsible for claims for accidents, drowning, death, injury, shock or damage to themselves and third parties, property, or for the loss of items caused by any reason. Also, the client declares that his health is optimal for cycling and he has no illness that prevents him/her from driving, and is aware that NANO bicycles does not have insurance to cover any bodily or property injury of the customer, being exonerated NANO bicycles of any liability of that.
9. COMPANY LIABILITY: The company claims to have taken all precautions to avoid mechanic failures of the rented equipment, but in the event of these will not assume any liability for damages that may directly or indirectly cause the tenant as a result of such failures or breakdowns. In case of any of these faults or failures happen stopping the client using the bike, it must notify the staff NANO bicycles to proceed to repair or replace the equipment. In no case the client is allowed to take the equipment leased to another company in order to proceed to its repair.
10. YOUR RESPONSABILITY: The lessee is the only responsible for the proper use and supervision of the bike and all its accessories and components, so the theft under any circumstances, loss, breakage or damage that may happen, will be charged 100% to the customer. The costs of the bikes, accessories and components will be shown by NANO bicycles staff when required. NANO bicycles always check the bikes after all rentals, therefore, in case of abnormal working of the bicycle and / or accessories when starting their use or delivery, the client must inform NANO bicycles immediately because otherwise breakage or damage will be charged to the client. NANO bicycles shall not be liable for any expenses due to park the equipment in areas marked prohibited, such as fines or any other penalties.
11. INSURANCE: NANO bicycles does not offer any type of insurance for theft or damage.
12. DERIVATIVES AMOUNTS AUTHORIZATION: By signing this contract, you authorize NANO bicycles to charge in your credit/debit card account all the derivatives amounts from the rental of the equipment in case of these are caused by the renter.
13. The customer and his/her group are responsible to respect the rules of Spanish traffic.
14. You authorize NANO bicycles to send you commercial information as advertisement by any media such as discounts, special promotions, new products in advance, etc. In case you decide not to receive that information, you can send a “unsubscribe” petition by email to: firstname.lastname@example.org.
15. The contract is governed by Spanish law. Jurisdiction of this contract shall be exclusively Illes Balears, Spain.
16. You consent the treatment of your personal information, as necessary for the agreed service, and for other products and services which you will be informed in due time. You also authorize the use of photos and images of you taken by NANO bicycles staff for advertisement in the website and social media of the company and its partners. Your personal information will be treated confidentially; NANO bicycles will take the necessary measures to comply with Spanish legislation on the protection of personal data (Organic Law 15/99). You have the right to access, rectify and, if you wish, cancel your personal data by means of a written petition addressed to NANO bicycles. You likewise authorized NANO bicycles to transmit your data to other companies in the group or other companies with which the company may reach collaborations agreements, to improve the service given and for credit control whether in Spain or abroad (including the USA), in any case complying with Spanish legislation regarding the protection of personal information. If you breach this contract your personal data may be revealed or handed over to third parties, as necessary to facilitate the collection of any due amounts.