BICYCLE  RENTAL  &  BICYCLE  TOURS  IN  PALMA  DE  MALLORCA

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NANO Bicycles® - FAQ's

Bicycle Rental

 

 

Do I need to book a bicycle in advance or can I just come to the shop?

We highly recommend to book in advance to make sure you have the bicycle/s in your size/s available when you need it/them. Please, consider that bookings are charged in advance in order to ensure availability. In order to make a reservation, click here. For urban bicycles, we highly recommend to visit the shop early in the morning as bookings are not accepted.


I have sent a request online but did not receive a confirmation. What should I do?

First of all, please check your spam/junk folder (our email could arrive there). Then, please consider that we receive quite a lot of emails every day and they are replied in order of arrival (normally within 24h), this time could be longer during high season (March to November).


 What do I need to rent a bike?

ID or passport and a credit card (Visa or Mastercard only).

Importance notice: A security deposit may be charged when renting a bicycle, the quantity may vary according to the type of bicycle.

If you want to make a booking in advance to make sure we have availability, click here.


Can I rent a bike if I do not have a credit card?
Yes, you can. A security deposit will be required (the quantity may vary according to the type of bicycle). Please, consider that it is not possible to book in advance with no credit card.
 


Does the rental bikes include lock?

Yes! We include high security locks for free in urban models, hardtrail mtb and hybrids. In top of the range bikes, as racing bikes and special mtb (double suspension and mtb e-bike), we strongly recommend not to leave the bike unattended and not to lock the bike and be away from it so locks will not be provided for security reasons.


What size should I choose?

In the link +INFO at every model you will find the recommended size according to the rider height. You can also check the Specialized Sizing Guide here.


Can I rent helmet and other accessories? 

Yes! Helmets can be rented from 2€/day. For other accessories, please visit this link.


Is the rental for 1 day consider 24 hours?

1 day rental is consider 24h only in the urban models (cruiser, comfort, foot-brake and fitness). In the rest of models (trekking, mtb, ebikes and racing bikes) the day means from the morning (shop opening time) until the afternoon (shop closing time).


Do you offer rentals of less than 1 day?

No, unfortunately not. In order to offer you the best service and as we consider everyone needs more time to discover the wonderful city of Palma and the amazing island of Mallorca, our minimum rental is 1 day. In any case, we offer competitive daily prices on every model advertised.


Do you offer insurance for the bikes?

No, we do not offer theft or damage insurance in any of our bikes. We recommend you to check either with your travel insurance or credit card insurance to learn more about their conditions.

 

Is there any other charges that I should consider?

In very exceptional cases (as for example, dirty Mtb's), we can charge 10€ when the bike is returned full of mud, dust or rusty (which is not common!).

When loosing the key of the lock provided with the bike (in models where it is included), there is a charge of 10€ for the keycut.

Also, when having a flat tire and/or using the inner tube provided in the repair kit, there is a charge of 5€ per tube (when the client replaces the repair kit's tube for a new one of his own, there will not be any extras).

 

Are any puncture repair kits provided in the rental?

We provide a puncture repair kit (air pump, two tyre levers and spare inner tube) in all the sporty models. A fee of 5€ will be charged if using the spare inner tube provided. In the rest of bikes (urban), we do not provide a repair kit but we have a road assistance service (please, check tariffs).

 

Do you have any Mechanical Assistance Service in case of breakdown?

Yes! Our Mechanical Service works at our shop and everywhere if required. Most times, breakdowns are easy to repair there and then (within a few minutes!), if not, another bike will be deliver. Please, contact us to learn more about pricing and conditions. This service is only available in the areas where the transport service is offered.

 

Is it easy to start cycling from the center of Palma?

Yes! We are located 1 min away from the main cycle track along the cost and all of the bicycle paths are connected. Palma is also a safe small city placed next to flat areas and famous hills of the island of Majorca. In addition, this town is a wonderful place to enjoy after cycling with an incredible legacy of culture and history and full of gastronomy offers and nightlife! Easy routes to technical off-road tracks and even road cycling it is possible to do from the center of Palma.


Is it possible to transport the bike in the bus/train/taxi?

It is possible to transport the bikes either in taxi (please order a big taxi accordingly) or train (from Palma to Sa Pobla, Inca or Manacor) although unfortunately it is not possible to transport bikes neither in the train of Soller nor buses.

 

How can I find some routes for bicycles?

Here you can check some recommendations for cycling routes. In addition, we also sell a professional cycling map (10€) with all the routes for road/mtb bikes all over the island (including different levels of traffic, %, altimetry, etc.).

 

Can I store my bike at the shop if I rent it for more than one day?

Of course! We offer that service (free of charge) to customers who do not have a place to store the bike safely during the night.
 
Can I leave my luggage at NANO bicycles® shops?

Yes! We have a left luggage service free of charge when you rent a bike or do a bike tour with us. This left luggage facility in Palma is available exclusively for our customers.

 

Is it possible to buy accessories or spare parts at NANO bicycles® shops?

Yes! Appart from the equipment that we include when renting a bicycle with us, we have a good stock of spare parts and accessories including brands such as Continental, Shimano, Look, Sram, Zefal, Garmin, Michelin, Schwalbe, Cateye, Sigma, Var, Tacx, Multipower, Selle Italia, Thule among others. Please, remember that if the item you are looking for is not in stock, we can always order it for you according to availability (we sell all the famous brands in the market!).

 

Can I rent a bike and get it delivered to my hotel or holiday apartment?

Yes! We provide an excellent delivery and pick up service. To check the prices of this bike transport service, click here. We recommend to book this service in advance in order to secure availability.

 

Do you offer children bikes and children accessories?

Yes! We offer children bikes for kids between 1 m and 1,50 m as well as child seats (max. weight of 22 kg) and baby trailers (suitable for 1 or 2 kids, max. height 111cm and max. load including cargo and passengers 45kg). The helmets are provided for free for children up to 16 years old as its use is compulsory for them. We work with top brands in the market as Hamax and Thule.

 

What drivetrain do the bikes have?

Please, feel free to click into the link +INFO that you will find in every model description so there you can see all the technical specifications of our bikes. Please, consider that it is not possible to change the gear ratio of the different models.

 

If I want to start cycling earlier than your shop opening time, can I pick up my racing bike the previous night?

Yes! It is possible according to availability. Please, consider that this service has an extra charge of 5€/bike.

 

Do you sell second-hand bicycles after the season?

We normally start selling our second hand bicycles in our Palma bike shops after summer (this may vary). In any case, all our second-hand fleet of bikes that are for sale in our shops in Palma are published here.

 

Bicycle Tours

Do I need to book a bike tour in advance?

Booking is required for every bike tour that we do in order to offer the best service and have the specialized number of guides needed. In order to make a reservation, please click here.

 

Are NANO bicycles Tours appropriate for children?

Of course! Our city bike touris suitable for families, and we do not have any age restriction. We also offer child seats for free. Every child of less than 12 years of age can also do the bike tour for free when accompanied by two adults. For more sporty bicycle tours, we recommend that children (and all participants) are familiarized with cycling. For security reasons, we do not advise people with very low training to do specific endurance tours.

 

Are NANO bicycles Tours appropriate for everyone?

Yes! According to our experience through the years, our regular tours are appropiate for everyone! For more sporty tours, we strongly recommend being used to cycle and to be in good shape, this particular tours require a much bigger effort than the regular ones.

 

Are NANbicycles Tours appropriate for cruise visitors? 

Certainly! Considering the small time that some cruise ship visitors spend in our beautiful city, our bike tours are a perfect way of getting to know all main parts of Palma within 3 to 4 hours. As we are familiarized with cruise ship passengers, we tend to be estrict with the tour times in order to make possible your return to the ship on time. Even more, we like to recommend our clients which tour is the best according to the times that the cruise line is dock at Palma Port.

 

How do we find your meeting point?

We start all our regular bike tours at our shop located right in the center of Palma in C/ de la Mar, 10. Easy access by taxi and bus (number 1, 3, 15 and 25 among others) and Parking nearby! Please check Google Maps for further information.

  

Do you offer bike tours of more than one day?

No, we do not offer bike tours of more than one day duration. All our tours last between 3 and 4h according to the type of tour and the group.

 

How do we get to your shop from the Port?

If you are in a Cruise ship, you can either take the shuttle bus of your Cruise ship company dropping off in front of the Cathedral (this place is known as "La escollera") and walk just 2 minuts!, take a taxi (about 15 minutes ride) or take the bus number 1 dropping off at "Passeig Mallorca", walk down street "Jaume III", turn right at "Passeig des Born" until the beginning of our street (about 15 minutes walk).

Please, remember we are located right in the center of town so it is very easy to start cycling from there as we are close to the main cycle path of Palma.

 

Do our tours have a minimum of guests?

Yes, our daily city tours have a minimum of 4 people. Regarding other types of tours, please check in the description the minimum amount of riders required.

 

Are our tours offered in English everyday?

Yes, we do daily tours in English (with previous reservation required). Other languages under request and according to availability.

 

What time do the bike tours start?

We offer daily city bike tours (book in advance is required) starting at 10:30h.

 

How long do the bike tours last?

All our bike tours last from 3 to 4 hours. Please, check in every tour description its duration.

 

Are the bike tours canceled in case of rain?

Reschedule can be possible when weather conditions are not suitable for a bicycle tour (according to availability). NANO bicycles® will decide if the bike tour is done according to the circumstances and weather condition. Cancellations may be executed by NANO bicycles® owed to safety reasons.

 

Do we go inside the museums and monuments?

Usually we have a break at important monuments such as the Cathedral, although entrance fee is not included in our retail price. We are flexible so we recommend to enjoy all the city and stop at every top attraction that we show.

 

Is it compulsory to wear a helmet?

According to the Spanish law, the use of the helmet is not compulsory in the city for people over 16 years old. In any case, we strongly recommend its use and we provide helmets for every tour rider (free of charge). For tours going outside Palma, helmet is compulsory under the Spanish law.

Opening hours December:

Monday to Sunday

10:00h - 14:00h

16:00h - 18:00h


Tel: +34 971 66 73 60

 

Shop 1 (Meeting point for bicycle tours and pick up point for bicycle bookings): C/ de la Mar, 10.    Palma de Mallorca

Shop 2: C/ de la Boteria, 7. Palma de Mallorca

 

 

NANO bicycles®

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